Our dedicated support team is here to assist you with any questions or issues you may have
Access comprehensive product documentation, user manuals, installation guides, and technical specifications to help you get the most out of your Matrix Power products.
View DocumentationOur technical support team is available to assist you with product installation, troubleshooting, and any technical questions you may have.
Contact SupportLearn about our warranty coverage and repair services to ensure your Matrix Power products continue to perform at their best.
Warranty InformationFind answers to common questions about our products and services
Matrix Power products come with a standard warranty period with regional regulations; and normally the extended warranty options are also available at extra costs.
You will need to provide your product serial number, purchase date, and contact information. Registration must be completed within 30 days of purchase.
Matrix Power works with a network of certified installation partners who can provide professional installation services for our products. To find a certified installer in your area, please contact our customer support team or use our installer locator tool on the website.
Firmware updates for Matrix Power products can be downloaded from the support section of our website. Detailed instructions for updating the firmware are provided in the user manual and on our support portal. If you need assistance with the update process, please contact our technical support team.
Get in touch with our support team for personalized assistance
If you have any questions or need assistance with our products, please don't hesitate to contact us. Our support team is available Monday to Friday, 9:00 AM to 6:00 PM EST.
Room 506, Building B, Qidian Science & Technology Park, No. 628 Huaxu Road, Shanghai. SH 201702, China
400-151-0204
sales@matrix-mpt.com